Fizzlewick Privacy Policy

This policy describes information processed when you play Fizzlewick, create or use an account, and contact support. Fizzlewick and its online services are operated by Steel Dragons. For privacy questions, contact support.steeldragons@gmail.com.

Information we process

• Account information: a game account identifier, device sign-in identifier, player name, avatar or character selection, and linked sign-in provider identifiers (for example, the account identifier Google provides when you link Google sign-in). If you link an email account, we process your email address to send verification codes and help you sign in. We do not show your email address to other players.
• Game and social information: friends and party relationships, match participation, game mode, rankings, leaderboard entries, gameplay progress, in-game currency balances, owned and equipped cosmetic items, quests and season progress needed to provide online play and account features. Other players may see your in-game name, avatar, cosmetics, emotes you send in matches, and relevant match or ranking information.
• Device information: device model, operating system and version, app version, graphics device and quality setting, approximate memory, screen size and processor core count, used to keep the game compatible and performant on different devices and to help with support.
• Safety reports and blocks: if you report or block a player, we store the report (who reported whom, the reason, any short text you add, and the related match if there is one) and your block list, to review misconduct and stop blocked players from contacting you.
• Network information: our game service receives your IP address when you connect. We use it, or a selected network beacon, to estimate a suitable game-server region and connect players. Matchmaking may share the IP address used for region placement with our game-server placement provider.
• Crash diagnostics, if enabled: crash reports and diagnostic events may include your game account identifier and in-game name, app version, platform, device model, graphics device, approximate memory category, game state such as mode and match identifiers, and connection status or ping. Crash reporting can be turned off in the game's settings. We do not attach screenshots or the game's view hierarchy to these reports.
• Support requests: information you choose to include in an email, such as your email address and in-game name.

Why we use information

• Authenticate accounts, send sign-in verification codes, and restore accounts across devices.
• Provide multiplayer matchmaking, game sessions, friends, rankings, leaderboards, and account features.
• Choose a suitable game-server region, maintain service security, troubleshoot issues, and improve stability when crash reporting is enabled.
• Keep play fair and safe, including reviewing player reports.
• Respond to support requests and complete account-deletion requests.

We do not show advertising in Fizzlewick at this time and do not use your information for targeted advertising. If that changes, we will update this policy and ask for consent where required.

Service providers and sharing

We use service providers to host account and game services, deliver verification emails, place game servers, and process crash diagnostics when enabled. Account and game data are stored by our game backend, which is built on Nakama and runs on hosted cloud servers. Google processes sign-in when you choose Google sign-in. Crash reports, when enabled, are processed by Sentry. These providers process information to provide services to Fizzlewick. The specific provider can depend on the service configuration. We do not sell personal information. We may disclose information if required by law or when necessary to protect players, the service, or others.

Our servers and providers may be located outside your country, including in the European Union and other regions where game servers are placed close to players. Information is encrypted in transit between the game and our services.

Retention and deletion

We keep account and game information while it is needed to provide the service. You can delete your account in the game under Settings → Account → Danger zone. Account deletion removes the account and associated game data, including rankings, match statistics, friends, and sign-in methods. Limited deletion audit records, security logs, and records required by law may be retained as described on our account deletion page. For a request when you cannot access the game, email support.steeldragons@gmail.com.

Your choices

You can choose whether crash reports are enabled in the game's settings and whether to link an email or Google sign-in method, and you can block players. You can request account deletion in the game or contact us using the details above.

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, to object to or restrict some processing, and to complain to your local data protection authority. To use these rights, email support.steeldragons@gmail.com; we may need to confirm the request comes from the account owner.

Children

Fizzlewick is intended for players aged 13 and over and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, a parent or guardian can contact us and we will delete it.

Changes and contact

We may update this policy as the game or its services change. We will update the date at the top when we do. Questions or privacy requests can be sent to support.steeldragons@gmail.com.